About Care Expertise

A Wealth of Experience and Expertise

Established over 20 years ago, Care Expertise offers the best possible support and care to vulnerable adults and the elderly, often with complex needs. This is achieved through the provision of residential care homes, supported living projects and community based services, in locations across London and North Surrey.

Individuals with learning disabilities, mental health needs, autism and other developmental disorders, and sensory and communication impairments are all eligible for support and can benefit enormously from the excellent programmes and care offered. People exhibiting self-harming and challenging behaviours are also eligible and sensitively supported.

All Care Expertise staff subscribe to the positive and proactive philosophy of PROACT-SCIPr UK which underpins the personalised care and support delivered to clients. Staff respect service users’ qualities, abilities and experiences and ensure they are consulted on all matters and are actively encouraged to develop as individuals. All staff work within an Equal Opportunities framework and will challenge any form of discrimination.

Focusing on strengths rather than simply identifying difficulties, Care Expertise aims to enable its service users to realise their full potential and, as far as possible, to fully integrate into their communities and to lead full and active lives. To this end, Care Expertise staff are trained to the highest standards and bring a wealth of experience to their roles. Continuous training is a high priority to ensure all staff have the knowledge and skills to work effectively and innovatively with each client group.

Care Expertise works in partnership with local authorities, health authorities, multi-disciplinary teams and the wider community to ensure the best interests of service users. It is acknowledged that the involvement of families and carers in the lives of service users is of the utmost importance and their input is particularly welcome.

Highly qualified staff delivering consistent, high quality care.

In order to achieve and sustain the high standards of care, every member of staff at Care Expertise is entitled to an above average number of training days each year. The organisation has an enviable staff retention rate, helping to ensure continuity of care in its homes and houses. Training for staff includes QCF Level 5 Diploma in Social Care for Managers and all care staff work towards achieving NVQ’s Level 3 and above. Staff are qualified in a number of accredited, measurable, therapeutic interventions which include PROACT-SCIPr-UK® for managing behaviours of concern, TEACCH autism programmes, PECS and augmentative communication techniques. Some staff are also qualified tutors in these techniques who can train other members of staff when needed. All staff are DBS (Disclosure and Barring Service) checked.

To view full details of the organisation’s Aims & Objectives and Methodologies used, please click on these links:

Client Groups Supported

Care Expertise supports people with:

  • Learning Disabilities
  • Autism & other Developmental Disorders
  • Mental Health needs
  • Communication needs
  • Sensory needs
  • Epilepsy
  • Dementia

Care Expertise Services:

Residential Care Homes

We have 5 Residential Care Homes: Norcrest, Oakfield, Retreat Lodge, Spring Lake & Maple Manor. >> read more

Supported Living Services

We have 12 Supported Living Services: Autumn Leaves, Blake house, Canterbury  House, Conifers, Court Lodge, Greyhound Lane, Haven Flats, Kings Court, Knights Court, Manor Drive, Summer Breeze, The Grange. >> read more

"Staff cared about the people they supported and were respectful. Staff understood people's needs including their communication needs. People were supported to maintain their privacy and dignity and the registered manager encouraged staff to consider people's dignity at all times. People were supported to maintain and build their independent living skills. People were supported to maintain and develop relationships to reduce social isolation." ~ CQC Report, Feb 2018.