Referrals - Policy & Procedures

"Our People are our strength"

Care Expertise works in partnership with local authorities, health authorities, multi-disciplinary teams and the wider community to ensure the most appropriate placements for service users.

Referrals are welcomed from:

  • Commissioning Managers in Local Authorities
  • Social Workers
  • Individuals

Please complete our Referral Form to get started.

Or if you have any Referral questions please call: 020 3874 1898 or email:

Referral Policy & Procedures

Policy Statement

Care Expertise is committed to ensuring that all referrals for placements are dealt with in a thorough, timely and professional manner and in adherence with the Organisation’s anti-discriminatory practices. Prior to offering a placement with the Organisation a comprehensive assessment will be undertaken to ensure that all prospective Service Users know that the home they choose to reside in will be able to meet their needs and aspirations. Information obtained to inform the assessment will be collected, processed and stored in accordance with the Data Protection Act 1998.

The Aim

  • To clearly outline the referral and assessment process, as well as, identifying various roles and their responsibilities.
  • To achieve better outcomes for service users by targeting services at those who will most benefit from them.

The Referral Procedure

Care Expertise Services:

Residential Care Homes

We have 5 Residential Care Homes: Norcrest, Oakfield, Retreat Lodge, Spring Lake & Maple Manor. >> read more

Supported Living Services

We have 12 Supported Living Services: Autumn Leaves, Blake house, Canterbury  House, Conifers, Court Lodge, Greyhound Lane, Haven Flats, Kings Court, Knights Court, Manor Drive, Summer Breeze, The Grange. >> read more

Client Groups Supported

Care Expertise supports people with:

  • Learning Disabilities
  • Autism & other Developmental Disorders
  • Mental Health needs
  • Communication needs
  • Sensory needs
  • Epilepsy
  • Dementia

"The very best in professional care, delivered with understanding and sensitivity."